My Tickets

Live chat, help desk and ticketing

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My Tickets 개요

Live chat and ticket inbox
Team support workflows
Customer ticket hub
Reports and service levels

My Tickets is a live chat, help desk and ticketing system for your site. It brings live chat conversations and customer support tickets together in your dashboard, so your team can handle conversations, review ticket details, update statuses and priorities, and assign work to the right agent or team. Set up agents, teams, roles, and permissions to match the way you work. Team members can manage their availability, and built-in notifications help them keep track of updates. You can also set up your site's live chat experience and collect requests through an offline form when your team isn't available. Give customers a member-facing ticket area where they can search for support tickets and check their status. Customise its appearance to fit your site. Use reports to review support activity, and configure service level settings for your team's workflow. From the first live chat message through ticket follow-up, My Tickets gives your team a shared help desk workspace to organise customer service and keep customers informed.

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카테고리

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앱 개발자Josh Roberts

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요금 및 플랜

Basic 플랜

무료

Get started with a taste of what our app can do. This plan includes 1 agent, 1 team, 1 new ticket per month, and 1 chat conversation per month. It’s designed as a light introduction, so you can explore the core features and get a feel for how the app works before deciding whether to upgrade.

Essential 플랜

6

/월

Up to 1 Agent

Up to 1 Team

50 New Tickets/Month

100 Chat Conversations/Month

Team 플랜

10

/월

Up to 5 Agent

Up to 5 Team

150 New Tickets/Month

250 Chat Conversations/Month

Advanced 플랜

13

/월

Unlimited Agents

Unlimited Teams

Unlimited New Tickets/Month

Unlimited Chat Conversations/Month

*가격은 USD 기준입니다.

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